Why didn't my delivery fire?

If a customer paid but didn't get their item, work through this checklist.

Step 1: Check the order

Open the order in Orders. Look at the Deliveries tab. Each deliverable has a status:

• Pending — queued, waiting for the plugin to pick it up
• Delivered — successfully run
• Failed — retried multiple times, dead-lettered

Step 2: Check your server status

Go to Game Servers. Is the server card showing "online"? If not:

• The plugin isn't running. SSH into your server and verify the JAR is in plugins/ and the server logs show "Storra plugin enabled."
• The plugin is running but can't reach Storra. Check that outbound HTTPS to storra.xyz is allowed by your firewall.
• The pairing secret is wrong. Re-paste from the dashboard.

Step 3: Check the plugin version

If the server card shows "online" but the plugin version is stale, an old plugin might not understand new command formats. Update to the latest from Game Servers → Download plugin.

Step 4: Check the command syntax

Open the package in Packages and look at the deliverable's command. Run it manually in your server console (with {{ username }} replaced by a real player name). If it fails there, fix the syntax — Storra runs whatever you tell it to.

Step 5: Redeliver

Once you've fixed the underlying issue, click Redeliver on the order. Storra fires the delivery again.

Step 6: Contact support

If none of the above work, email support@storra.xyz with the order ID. We can see Storra-side logs you can't.